The Human Six Sigma Approach is a new branch of Six Sigma that focuses on improving the quality of employee-customer encounter, particularly within sales and service organizations.
It takes human nature into account and then uses that knowledge to manage and motivate employees, and accelerate their development as well as to engage customers’ emotions.
Industry Sightings
Services and products offered by businesses are becoming more focused and targeted at specific demographic segments.
In addition, many organizations today have clients all over the world who demand excellent services and products that meet their diverse needs, expectations and priorities.
