ISO 9001 has been synonymous to quality and customer satisfaction for the last 20 years. So obviously a revision to such a standard has been one of the most widely anticipated in the compliance and quality circles within the industry, over the recent months. Speculation about the revision in the PDCA model and a slant towards risk-based approach has got businesses more interested in the major developments.

When the last update made was in 2008 it brought about the change in mindset by redefining customer satisfaction to stakeholder satisfaction.

What will the 2015 standard hold for the industry?

While the final standard is not expected to be published till mid next year, the draft international standard has already been published for comments - and usually at this stage there is significant insights into what the standard has in store!

Join us as we walk through the major upgrades, key revisions to compliance requirements, significant change in approach that the ISO 9001:2015 standard will bring about.

Along with this we’ll take a quick look into a less known yet very useful standard - ISO 10014 which gives you guidelines on how to achieve financial and economic benefits from your QMS.

• Implement QMS in the Company
  Quality Managers (Quality Management Director, Quality Control Director, Quality Management Representatives, Quality Control/Quality Assurance Manager)
• Document QMS procedures
  Document Controller
• Audit QMS
  Auditor (Internal Quality Auditors)
• Overlook QMS in the organization
  Upper Management (General Managers, CEO, BOD)